Welcome to Avenue Clothing Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always here to help at [email protected].
🌎 Shipping & Delivery
Q: Where do you ship to?
A: We offer global delivery to most countries! However, we are currently unable to ship to some remote areas and parts of Asia. If you have a specific question about your location, feel free to reach out to us.
Q: How long will it take to receive my order?
A: After we hand-check and pack your order (which takes 1-2 business days), shipping times are as follows:
– Standard Shipping ($12.95): 10-15 business days via DHL or FedEx.
– Free Standard Shipping (on orders over $50): 15-25 business days via EMS.
Q: Will I receive a tracking number?
A: Absolutely! We believe in total transparency. You’ll receive a confirmation email with your tracking information the moment your order ships from our warehouse in Washington, US.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Q: Are there any hidden fees?
A: No hidden fees. The price you see at checkout is the price you pay. Any applicable taxes or duties for international orders are determined by your local customs and are not included in your order total.
📦 Returns & Exchanges
Q: What is your return policy?
A: We want you to love your Avenue items. If you’re not completely satisfied, you can return unworn and unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange.
Q: How do I start a return?
A: Please contact our customer service team at [email protected] with your order number. We’ll guide you through the simple process.
👕 Products & Sizing
Q: What is the style of your clothing?
A: At Avenue, we specialize in minimalist, statement-making basics. Our collection features curated graphic tees, cozy sweatshirts, and stylish swimwear designed to be a canvas for your personal creativity and expression.
Q: Where can I find size guides?
A: Size guides are available on each product page to help you find your perfect fit. Our styles are designed for comfort and confidence.
🔐 Account & Orders
Q: How can I check the status of my order?
A: Once your order has shipped, you can track its journey right to your door using the tracking link provided in your shipping confirmation email.
Q: I need to change my order. What should I do?
A: We start processing orders quickly to get them to you ASAP. Please email us immediately at [email protected] with your order number and the change you need. We’ll do our best to accommodate your request if it hasn’t been processed yet.
Thank you for choosing Avenue — where we deliver more than clothes; we deliver confidence, comfort, and a canvas for your creativity.
The Avenue Team
www.minimalistt-shirts.com